Privacy Policy

1. Introduction

Propivox Technologies LLC ("Propivox," "we," "us," or "our") operates the propivox.com public website and the app.propivox.com platform (the "Service"). This Privacy Policy explains how we collect, use, and protect information in connection with our website and platform.

By accessing this website or using our platform, you acknowledge that you have read and understood this Privacy Policy.

2. Scope of This Policy

This Privacy Policy applies to:

• Visitors to propivox.com and www.propivox.com
• Individuals who submit early access or contact inquiries
• Authorized users of the app.propivox.com platform

This policy does not apply to third-party services linked from our website or platform. We encourage you to review the privacy policies of any third-party services you use.

3. Pre-Launch Status

Propivox is currently in private pre-launch development. The platform is not yet publicly available. During this period, our data practices are limited primarily to:

• Responding to early access and contact inquiries submitted via email
• Operating our development and testing environment for invited parties
• Operating and improving this public informational website

We continue to evaluate applicable privacy and security requirements as the platform develops.

4. Information We May Collect

4.1 Contact and Early Access Inquiries

If you contact us through email (for example, to request early access), we may collect:

• Your name and email address
• Your organization or company name
• The content of your message or inquiry

These inquiries are handled by email and standard business communication tools. We do not currently operate a database-backed contact form.

4.2 Account and Profile Information

For individuals authorized to access the app.propivox.com platform (invited users during pre-launch), we may collect:

• Name, email address, and professional role
• Organization affiliation
• Account credentials (passwords are stored in hashed form; we do not store plaintext passwords)
• Profile settings and preferences

4.3 Property, Resident, and Service Workflow Information

When authorized users operate the platform, we may process:

• Maintenance request details, descriptions, and status updates
• Resident communication records within the platform
• Service operation notes, assignments, and logs
• Announcements and organizational records
• Property-related data entered by your organization's authorized users

Data entered into the platform by your organization is scoped to your organization's workspace and is not shared with other organizations using the platform.

4.4 Usage, Log, and Device Information

When you visit our website or use our platform, we may automatically collect:

• IP address and general geographic region
• Browser type and version
• Device type and operating system
• Pages visited and navigation activity
• Referrer URL
• Timestamps and session duration

This information is used for security monitoring, platform stability, and improving the user experience.

5. How We Use Information

We use the information we collect to:

• Respond to contact and early access inquiries
• Operate and maintain the Propivox platform and website
• Authenticate and authorize platform users
• Provide property operations features to authorized users and their organizations
• Monitor and improve platform security and reliability
• Communicate important updates, notices, and service-related information
• Comply with applicable legal obligations

We do not sell your personal information. We do not use your information for targeted advertising.

6. Service Operations and Communications

Propivox may send service-related communications, such as:

• Responses to your inquiries or requests
• Operational notifications about the platform (for authorized users)
• Security or account-related alerts

We do not currently send marketing emails. Any future marketing communications will include an option to opt out.

7. Security and Access Controls

We implement reasonable technical and organizational measures to protect the information we collect and process. These include:

• Role-based access controls within the platform
• Organization-scoped data boundaries
• Encrypted transmission of data (HTTPS)
• Hashed credential storage
• Access logging and monitoring

No system is perfectly secure. We cannot guarantee absolute security, but we are committed to maintaining appropriate safeguards.

8. Vendors and Service Providers

We may use third-party service providers to help operate the platform and website, such as:

• Cloud infrastructure and hosting providers
• Email delivery services
• Analytics or monitoring tools

These providers access information only to the extent necessary to perform services on our behalf and are required to handle it appropriately. We do not authorize them to use your information for their own purposes.

9. Data Retention

We retain information for as long as reasonably necessary to:

• Operate and improve the platform
• Respond to inquiries and fulfill service obligations
• Comply with applicable legal requirements

Early access inquiry emails are retained for a reasonable period and handled through standard business communication practices.

10. Your Choices

You may:

• Request access to or correction of personal information we hold about you
• Request deletion of your personal information, subject to legal and operational constraints
• Opt out of any future marketing communications

To make a request, please contact us at privacy@propivox.com.

11. Children's Privacy

The Propivox platform and website are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us at privacy@propivox.com and we will promptly review and delete it.

12. International Users

Propivox Technologies LLC is based in the United States. If you access our website or platform from outside the United States, please be aware that information may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your jurisdiction.

We continue to evaluate applicable privacy requirements for international users as the platform develops.

13. Changes to This Policy

We may update this Privacy Policy from time to time as the platform develops and as applicable requirements evolve. The effective date at the top of this page will be updated when changes are made. We encourage you to review this policy periodically.

Continued use of the website or platform after changes are posted constitutes acceptance of the updated policy.

14. Contact Us

For questions, requests, or concerns about this Privacy Policy or our data practices: